Terms and Conditions

Delivery Time

All orders are collected for delivery between January 30 and February 3, 2023. Earlier delivery is not possible.

Pre-Christmas delivery is offered for orders placed between November 21 and December 15, 2022.

Return Policy

No returns or exchanges are possible. All items are final sale. To ensure the correct fit for clothing please scroll to the images to see the size chart.

Shipping

All items ordered will ship to you at the address specified. Order pickup is not possible. 

Size Charts

All sizes can be viewed here

Notifications

Upon placing your order you will receive a confirmation. Once your order has shipped near the end of January you will receive a notification about your shipment with tracking.

Courier Delays, Lost Shipments, and Claims

Any delays or lost shipments must be handled by the customer directly with the courier. All claims for shipment damages are to be made by the customer with the carrier directly.

Order Changes

Orders may be changed by logging into your account and modifying your order. Changes are only possible if work is not already in progress.

Order Cancellations

Orders may be cancelled if work has not already been started. Please contact us at cs@keyinnovations.ca to check availability of cancellation. Please have your order # available.

Payment

All major credit cards are accepted for payment and will be available on checkout. E-transfers are not accepted.

Prices and Currency

All prices are in Canadian dollars. Prices posted are subject to change at any time.

Taxes

Taxes are applicable to Canadian customers and are applied based on which province your order is shipped to. International orders are not accepted.

Contact

Key Innovations Inc. #13, 15243 91 avenue Surrey BC V3R 9K2. cs@keyinnovations.ca. Key Innovations is the vendor providing merch in partnership with Team BC.